Modernizing Citizen Services with AI-Driven Digital Experiences

Enhance citizen services, optimize operations, reduce costs, and improve decision-making with AI-powered solutions designed for government agencies—delivering smarter, more efficient, and personalized digital experiences.

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$1.9B

Federal agencies have requested $1.9 billion for AI research and development in fiscal year 2024, reflecting a significant investment in expanding AI capabilities across the government​.

GAO

90%

As of 2024, 90% of government AI projects are operational within federal agencies and have moved from development phases to full-scale operation, showing significant maturity in the implementation of AI.

GAO

25%

AI is driving 25% improvement in operational efficiency in agencies like FEMA and CMS, where AI is used to streamline processes such as disaster response and healthcare fraud detection

ICF & The White House

Modernizing Citizen Services with AI-Driven Digital Experiences

Government agencies are under increasing pressure to provide seamless, efficient, and accessible citizen services, as private sector innovations continue to shape public expectations. Yet, outdated systems, slow processes, and fragmented service delivery hinder responsiveness and erode trust.

At the core of our approach is Better Retrieval-Augmented Generation (BRAG)—a next-generation AI framework that ensures accuracy, efficiency, and security in every citizen interaction. By leveraging hallucination-free AI, automated knowledge retrieval, and dynamic workflow optimization, we empower agencies to deliver services that are not only smarter and faster but also trusted and cost-effective.

Enhanced Citizen Solutions with BRAG

In today's digital age, citizens expect seamless, efficient, and personalized interactions with government agencies. nForce AI transcends traditional AI solutions by implementing Better Retrieval-Augmented Generation (BRAG), ensuring that citizen services are not only intelligent but also reliable and context-aware.

Key Features:

  • Automated Data Centralization: BRAG unifies fragmented data sources into a cohesive knowledge graph, providing a comprehensive view of citizen information.
  • Hallucination-Free Interactions: By validating AI outputs against verified data, BRAG eliminates inaccuracies, ensuring citizens receive trustworthy information.
  • Optimized Resource Allocation: BRAG's dynamic data routing enhances operational efficiency, allowing agencies to allocate resources effectively and reduce operational costs.
  • Enhanced Data Security: With built-in compliance features, BRAG safeguards sensitive citizen data, adhering to regulatory standards and protecting against breaches.

By integrating BRAG, nForce AI empowers government agencies to deliver modernized, efficient, and secure citizen services that build public trust and satisfaction.

Let's work together

Let’s build a smarter, more responsive government—one that delivers digital experiences as seamless as the private sector, while maintaining the highest standards of security, compliance, and accessibility.

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Real-World Applications

Explore how AI is transforming government services, from enhancing citizen interactions to automating complex processes, enabling more efficient and accessible public services.

Enhanced Citizen Service Portals

Enhanced service portals can provide 24/7 access to personalized information, automate responses to common inquiries, and streamline application processes and more.

Automated Benefits Processing

Automate complex tasks like eligibility assessments and benefits approvals for programs such as unemployment, social services, or disaster relief.

Intelligent Virtual Assistants

Deploy AI-driven chatbots or virtual assistants to handle citizen inquiries across various platforms.

Streamlined Permitting and Licensing

Accelerate permit and license approvals by automating documentation review, flagging missing information, and guiding applicants through the process—leading to faster approvals and greater transparency for citizens.

Efficient Grant Management

Automating grant applications and compliance processes with AI can simplify the administration of state and federal funding.

Predictive Analytics for Resource Allocation

AI-driven analytics can predict service demands (e.g., during disasters, tax season, or public health emergencies) and optimize resource allocation to ensure timely service delivery.

How AI Is Transforming Operational Efficiency and Citizen Services for Federal Agencies

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CASE STUDY

Accelerating Disaster Financial Relief with Digital Innovation for FEMA

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